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At PurePulseLabs, we want you to be completely satisfied with your purchase.

1. Time Frame: We offer a 14-day return window from the date your package is delivered.

2. Item State & Eligibility: Items must be completely unused, unworn, unwashed, and in the exact same condition received, in original manufacturer packaging with all tags attached.

3. Defects, Damages, and Incorrect Items: If an item arrives broken, defective, or incorrect, contact our support team with photos or video evidence within 48 hours of delivery. We will issue a free replacement or full refund at no extra cost.

4. Return Shipping: Do not ship items back to the manufacturer or supplier. Contact customer support first to get the correct designated warehouse return address.

5. Processing Time: Once your return is received and inspected, refunds are processed within 3 to 7 business days to your original payment method.