Refund policy
Refund & Return Policy
At PurePulseLabs, we want you to be completely satisfied with your purchase. Please read our guidelines below regarding returns and refunds.
1. Time Frame
We offer a 14-day return window from the date your package is delivered. If 14 days have gone by since your delivery date, we unfortunately cannot offer you a refund or exchange.
We offer a 14-day return window from the date your package is delivered. If 14 days have gone by since your delivery date, we unfortunately cannot offer you a refund or exchange.
2. Item State & Eligibility
To qualify for a return, your item must be completely unused, unworn, unwashed, and in the exact same condition that you received it. It must also be inside its original manufacturer packaging with all tags attached.
To qualify for a return, your item must be completely unused, unworn, unwashed, and in the exact same condition that you received it. It must also be inside its original manufacturer packaging with all tags attached.
3. Defects, Damages, and Incorrect Items
If an item arrives broken, defective, or incorrect, you must contact our support team and provide clear photos or video evidence within 48 hours of delivery. Once verified, we will issue a free replacement or a full refund immediately at no extra cost to you.
If an item arrives broken, defective, or incorrect, you must contact our support team and provide clear photos or video evidence within 48 hours of delivery. Once verified, we will issue a free replacement or a full refund immediately at no extra cost to you.
4. Return Shipping Address
Please do not ship items back to the manufacturer, the address on your shipping label, or our office address. Packages sent directly to overseas supplier warehouses without authorization cannot be tracked and will void your refund. You must contact customer support first to get the correct designated warehouse return address.
Please do not ship items back to the manufacturer, the address on your shipping label, or our office address. Packages sent directly to overseas supplier warehouses without authorization cannot be tracked and will void your refund. You must contact customer support first to get the correct designated warehouse return address.
5. Processing Time
Once your return is received at the designated warehouse and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 3 to 7 business days.
Once your return is received at the designated warehouse and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 3 to 7 business days.